PROCESS
We Don’t Just Key Data, We Interpret It

Because Highland Data Services offers customized data capture and document scanning, we can significantly increase the functionality of your data and reduce your data processing costs. No matter how complex your needs, we have programmers on staff who can quickly build a data capture program exclusively for your company. We do more than process data; we analyze it to create the best functioning data entry or document scanning program and the most accessible end product for use by your business.

1) We establish priorities to help you decide what data you need for your business purposes and what data you don’t. We consult closely with you and your staff to determine exactly what your company’s data capture needs are. We also find out who in your company will be using the data to ensure the end product is manageable and accessible to all the departments that need it. This careful attention to the details not only reduces processing time and cost but ensures the end product is precisely what you need.

2) We test your data before beginning any data entry project to make sure the process we have chosen is workable and to determine if there are any exceptions in your data that could stall the process once it’s underway or prevent the integration of the data into your business systems. We will not proceed with data capture until you have approved the process and the end product. We have you review a test sample first. The sooner necessary changes are noted, the less expensive the data entry process is to your business.

3) Our quality control is continuous throughout the data capture process and ensures the data you ultimately receive is 99.95% accurate, consistent, and accessible.

4) We maintain close communication with our clients, so that you stay informed every step of the way and can make new requests or suggest changes as the data entry process is occurring, not after a project has already been completed. Our dedication to keeping you informed saves your business time and money.

5) We are responsive. If you need to make a change during the data capture process, we provide you instant access to our project managers, who will resolve issues or make software changes immediately in accordance with changing circumstances or needs, and we do it fast, most of the time in 24 hours or less.

6) We are flexible. Because of our experienced, close-knit staff, we can customize our processing to your business and suggest ways for you to collect data more efficiently and accurately. For example, we can help you structure a survey in a way that will produce more quantifiable and, thus, more accurate data for your business.

7) We make sure the end product is instantly manageable. Once the data capture process is complete, we want to make sure you can use your data immediately. Thus, we carefully review completed projects to make certain there are no unresolved issues with the data, so the product you receive is accurate and ready to use.

8) We protect your data. Because we have two production locations, each with a back-up server that is continuously updated, we can continue to process your data even if one site goes off line, and we can protect your data from being lost, ensuring that you stay on deadline and on budget.